The Public Key Infrastructure (PKI) is not only about PKI administrators and operators, but also about ordinary users who own electronic signature keys.
One of the reasons to deploy PKI is to make the system more user-friendly and efficient for users. This means that the overall efficiency of your PKI system depends on the quality and level of services provided.
Sadly enough, even though the technology keeps evolving at a high pace with brand new products emerging all the time, not much has changed for digital certificates and PKI tokens over the last 10 years. Remote work has been rapidly growing in popularity, making it even more difficult to maintain proper operation of digital certificates. The main reason for this is the need to manually handle hardware tokens. But this is exactly what you want to avoid with remote work.
You may often need to perform a certain action (change PIN codes, reissue certificates, etc.) for multiple users at the same time, i.e. perform a batch task. The standard routine is to have all users visit their PKI operators, or have the operators visit all users one by one, which happens more often. Batch tasks can prove even more difficult for both users and operators if your employees work remotely or are currently away working off-site, on a business trip or sick leave. In this case, batch tasks may require a lot of time.
Certificates used outside the corporate perimeter may bring additional challenges, for example, when a PKI token is locked, damaged, or compromised. You may find yourself in a really tough spot if a PKI token should suddenly fail in an area that is extremely hard to reach. In this case, delivering a new token within a reasonable time is close to impossible while the user’s job tasks will keep piling up.
Your inability to timely solve the issues and tasks faced by your users in relation to PKI tokens and digital certificates may result in financial losses owing to reduced labor productivity. The optimal solution would be to use specialized self-service and monitoring services offered as modules within the PKI Management software.
These software suites can help you sharply reduce the unproductive time required for solving various issues related to ensuring proper operation of your PKI tokens and digital certificates.